Camera or Photos will not open
In iPhone Settings, allow Photo Lili to access Camera or Photos, then return to the app and try again.
Support
Find help, feedback information, and privacy details for Photo Lili - ID Photo Maker. Photo processing happens entirely on your device and is never uploaded to a Photo Lili server.
Please do not include ID documents, original photos, face images, or other sensitive personal information in public feedback. Use a description or redacted screenshot instead.
Common questions
Cannot save the finished photo
Allow Photo Lili to add photos when prompted and make sure your device has available storage. Saved photos appear in the Photos app.
Matting or background replacement needs improvement
In the adjustment screen, keep your head and ears inside the guide. Use a front-facing, evenly lit photo with a clean background. Processing is done offline by the on-device model.
How do I change the file size?
On the finished photo screen, select a target file size. The app re-encodes the image locally; final size can vary slightly with the original image.
Send feedback
For a reproducible issue, include your iPhone model, iOS version, app version, steps, and any error text. Do not submit original photos or ID images containing faces.
Open feedback pagePrivacy and on-device processing
Photo Lili has no account login and no server used to process photos. It does not upload the photos you choose, finished ID photos, portrait data, or face information. Camera, Photos, and Save access are used only when you choose the corresponding feature.